Legal
Refund & Cancellation Policy
How billing works for Creatives Content Studio, how to cancel, and when we issue refunds. Questions about a charge go to info@yellowchaircreatives.com.
Last updated August 4, 2026 · Yellow Chair Creatives, LLC
At a glance
| Situation | Refund eligibility | Request window | Our response |
|---|---|---|---|
| First-time subscription charge | Yes — full refund | Within 14 days of the charge | Reviewed in 2 business days |
| Duplicate or incorrect charge | Yes — full refund | Any time | Reviewed in 2 business days |
| Charged after you cancelled | Yes — full refund | Any time | Reviewed in 2 business days |
| Extended outage that blocked your use | Case by case — partial or full | Within 30 days of the outage | Reviewed in 5 business days |
| Automatic renewal you forgot to cancel | Case by case — usually prorated credit | Within 7 days of the renewal | Reviewed in 2 business days |
| Unused time after you cancel mid-cycle | No — access continues to period end | — | — |
| Past renewals beyond the windows above | No — cancelling stops future charges | — | — |
Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank. To start a request, email info@yellowchaircreatives.com from the address on your account with the charge date and amount.
Billing cycle
Paid plans are subscriptions billed in advance, either monthly or yearly depending on the term you choose at checkout. Your plan renews automatically on the same date each cycle until you cancel. All prices are shown in USD and exclude any applicable taxes.
The Free plan does not require a payment method and is never charged. Upgrading or downgrading mid-cycle is prorated: you are credited for unused time on the old plan and charged the difference for the new one.
How to cancel
You can cancel at any time from Billing inside the app — no email or phone call required. Cancellation takes effect at the end of the period you have already paid for, so you keep access until then. We do not charge a cancellation fee.
After cancellation your account moves to the Free plan. Your projects, drafts, and calendar stay available, but paid-only features such as direct publishing and client workspaces are switched off.
Refunds
If something goes wrong, email info@yellowchaircreatives.com within 14 days of the charge and we will review it. We issue a full refund for a first-time subscription charge within that window, and for duplicate charges or billing errors at any time.
Beyond the 14-day window, renewals are generally non-refundable and cancelling stops future charges rather than reversing past ones. We may still issue a partial or full refund at our discretion — for example, when an extended outage prevented you from using the service.
Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank — most issues are a misunderstanding we can resolve the same day. Accounts with an open chargeback may be suspended until the dispute is settled.
Contact
Yellow Chair Creatives, LLC · info@yellowchaircreatives.com